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businessmanager@theempresshotel.net
01624 661155

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Reservation Terms & Conditions

Please Note: On arrival at the hotel, you will be asked to provide a debit or credit card that will be used to pre-authorise the total cost of your stay. This amount will be the total accommodation cost plus a nominal £10 per night to cover any hotel extra’s like drinks or food. It is not a charge but holds the money ready to be charged on checkout.

On checkout, we will then charge the actual amount to the same card, and if you have spent less than the amount we pre-authorised, then this will be returned to you by your card issuer within a few days (possibly up to 10 days for some overseas banks). The hotel cannot control the time it takes to release these funds unfortunately.

Should you wish to pay cash for your extra’s during your stay, then we would only pre-authorise the total accommodation costs on arrival, and complete the transaction on your departure. Your room would then not be allowed any credit within the hotel for charging items to your room.

If you would like further information on this policy, please contact the hotel on 01624 661155 or email reservations@theempresshotel.net

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